So what was going to happen there? The customers are the 665+ communications providers who sell phone and broadband services to these households and businesses. APPLY TO ATTEND (IN PERSON) We were delighted to have hosted this event at COP26. 1.195 billion (2014) Nummer o employees. Or perhaps email The Chairman Philip Jansen [CDATA[ Durham However if you are raising complaints BT and you find a better way of contacting them, please drop me a line and I will amend this BT Openreach Complaints page. WebWe use cookies to bring you a great browsing experience - and to find ways to make it even better. I have been asked by many people fed up with poor service for an alternative BT Complaints Number, so I decided to scour the internet. A Londoner and diehard West Ham fan who has led Openreach since 2016, a year before it was legally separated from its parent BT following a review by Ofcom, the regulator, Selley now finds himself at the helm of one of Britains biggest and most crucial infrastructure projects: the roll-out of ultra-fast, full fibre broadband across the UK. British Telecommunications PLC, The board of directors names can be found here Our board, The email addresses are either firstname.surname@bt.com or firstname.middle initial.lastname@bt.com. WebPopular Topics IT Leadership; Digital Transformation; Innovation; Data Analytics & AI; Search; US-EN Through its BT Business operation, BT is already developing the internet of things for the health sector. Bigger does not mean faster. We have 90,000 WebClive Selley (Chief Executive) Revenue: 5.061 billion (2014) Operatin income. @Joe, thanks for that, makes it totally invalid then to me, he probably donated a nice fat cheque to the Boris party hence his nomination. Now we have the ability to move from networks that tell you when they are broken and then you dispatch engineers to them to networks that tell you how they are performing and from that we can figure out from the signature when they are likely to fail in the future. High Level BT complaints phone number 0800 3289393, Louise McLean And its just as important to understand the business. Putin would be proud of it. The UKs honours system is corrupt as all hell. Although Corbyns nationalisation plans have been killed off, they have succeeded in something else: reanimating a debate over whether Openreach should be fully broken off from BT to inject more competition into the market, which critics say remains unhealthily dominated by the former nationalised monopoly. google_ad_client = "ca-pub-5918297521031863"; Is it possible, I suggest, the proposals rushed out in mid November to spice up Labours doomed manifesto, were written up on the back of a cigarette packet? This is how life was back then. Will have to wait at least another week for a fix. amazon_ad_tag = "exbtengcom-21"; amazon_ad_width = "728"; amazon_ad_height = "90";//-->, Another customer Gill I spoke to had an enquiry relating to BT Building Maintenance. Selleys response is that BT continues to invest in the network, whether its the roll-out of fibre-based broadband or more Wifi spots. Disgusted while Clive was sitting at home in his wealthy house and million pound income we were made to do none essential work during both lockdowns I am sickened as a engineer for openreach at there attitude ,,though openreach has done very well through out the pandemic I would would go so far as to say they have made alot of money from it as more and more people work from home even having business fiber installed at home costing thousands but then but makes the decision to not give wage rise ,,,,disgusting ,,once again the elite look after each other ,,,,,greedy and disrespectful to the back bone of the company.. Vote with your feet if you genuinely think this is the case of the elite supporting the elite. Selley looks sceptical. Maintenance of BT Buildings and property email elc@bt.com, OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) handled my complaint and I was treated with the greatest of respect and efficiency. We use cookies to bring you a great browsing experience - and to find ways to make it even better. They have no legacy copper network to maintain and are almost exclusively building in competitive urban areas using Openreach poles and ducts without the ongoing maintenance costs for these. Find out moreBritish Telecom My Old Job I Loved, Code of practice for residential customers and small businesses, Office of the Telecommunications Ombudsman Contact Us. Clive is 54 years old and married with two children. I hope to be able to help you with some great advice, useful numbers and email complaint addresses. Its very important that others consider a balanced strategy because we could all charge into building in London, Manchester, Birmingham, Glasgow, Cardiff all the big urban areas. Openreach, which celebrates its 10th anniversary this year, is BT's local access network business. However if you are dealing with BT Complaints and you find a better way of contacting them, please drop me a line and I will amend this page. Fax: 0845 050 1615. Clive Selley's Email & Phone - The Tech Partnership - London, Greater London, United Kingdom Clive Selley's Email. c****y@bt.com Show email and phone number. London, Greater London, United Kingdom. Board Member @ The Tech Partnership. Please review our, You need to be a subscriber to join the conversation. WebWere delighted that Clive Selley, CEO of Openreach, has been awarded a CBE in the Queens birthday honours list 2021, for services to telecommunications industry during Covid-19. Maintenance of BT Buildings and property email elc@bt.com, OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) handled my complaint and I was treated with the greatest of respect and efficiency. Looking for a particular Openreach employee's phone or email? Ofcom Tel 020 7981 3040, Might also be worth having a read of this as well: Code of practice for residential customers and small businesses, You may prefer to lodge BT Complaints with Otelo (providing you have either received a deadlock letter or your complaint has been ongoing for 12 weeks), Otelo is the ADR that deal with BT. Change to Next-generation, cloud-based ERP systems yield new levels of strategic agility and business insights. Meanwhile, Stephen John Terry was awarded as a Member of the Order of the British Empire (MBE) for services to Telecommunications, Media and Internet, albeit without any real context being given or organisations being named. clive.selley@openreach.co.uk, High Level Complaints You could try one last email or print it off and post to BT Head Office. It's all over the web, if you make a google search. You could type an email or a letter and send it to an address below 1st class post. Is this one of those awards for which the government decides who gets them? Email Replies to sme.service.scotland@bt.com I'll leave it up for the extra info in it. Mr Selley, as Openreach chief executive, is the man who must build a new identity for the owner of Britains main broadband infrastructure. The key question now that OR have committed to cover such a big % commercially, thanks to the tax breaks, is how to get to the last uneconomic bits. We also use them to offer content that's personalised and relevant to you. Ive now been working with their rubbish support based overseas and my issue has still not been resolved after months. Technology has been changing the way we work at some pace, particularly as it is now possible to translate very large amounts of data into processable information, Selley says. Note: Please send any important correspondence or suggestion to the above mentioned corporate office of Openreach UK. Not sure how a nice award for a single person whos a millionaire and has probably never been down a manhole in their life reflects on the engineers who do? Just what are you going to do about it xxx, Gnewton your ignorance astounds me as you clearly have no understand of the turnaround Clive Selley had on openreach in the last 5 years he has been in charge. Drink it up Newton , this fabulous CEO got an award for his fabulous work for his fabulous company in this fabulous country. Is it achievable? // . RouteZero: driving innovation forward on zero emission vehicles. Not that the CEO actual does anything, it is the "complaints" team under him. Its a corrupt system. As CIO for BT, the once nationalised telecoms provider, Clive Selley has one of the biggest information leadership gigs in UK telecoms. The 4G LTE licence and the prospect of some novel plays in the UK mobility marketplace are very exciting to a telecoms guy because the customer base in the UK is no longer 60 million people, it is many millions of things, devices, cars, fridges, pot plants, whatever. About 2.1 million UK homes now have access to full fibre a figure that is set to double this year to four million as pavements and roads across the land are carved up with diamond cutter machines designed to lay cables directly into trenches dug into the asphalt. The other person was Stephen John Terry, although the honours list failed to clarify the what, why and who of that award. mailto:clive.selley@openreach.co.uk, High Level Complaints In the past three months, Openreach engineers laid fibre passed 340,000 UK homes. (adsbygoogle = window.adsbygoogle || []).push({}); Another customer Gill I spoke to had an enquiry relating to BT Building Maintenance. Clive Selley received was honoured for services to Telecommunications during Covid-19.. Im grateful and humbled to receive this award, and I see it as recognition for the extraordinary work done by thousands of people across Openreach during the last year. You should edit out. A 2013 Which? Technologists must adopt a commercial mindset. For example, we can now process the billions of messages that are being alerted from millions of pieces of our network electronics. Investing in this platform leads to future revenues, he says of the business case. A Fact Check, Identifying BT and Virgin Media's Broadband Street Furniture 2020, Swapping to Broadband VoIP from a UK Copper Home Phone Line, A Comparison of Home Broadband Router Specs from the Big UK ISPs, 2018 Update - VDSL Router Options for UK FTTC Fibre Broadband ISPs, Retentions - Tips for Cutting Your Broadband Bill Without Switching ISP, 2017 UPDATE - Which is the Cheapest Unlimited Superfast Broadband ISP, The UK Electricity Costs of Home Broadband ISP Routers Compared, Tips and Advice for UK Students Choosing a New Broadband ISP, A Guide to Switching UK Broadband and Phone Provider After June 2015, 10 Top Tips for Boosting Your Home Wi-Fi Wireless Network Speeds, Router Options for UK FTTC Superfast Broadband ISPs (2015 UPDATE). So for what exactly was Clive Selley rewarded with a CBE? Selley sharpened the focus of the R&D operation last year with a new governance board that includes BT Group Head of Strategy Olivia Garfield. Webclive.selley@openreach.co.uk. Most of the challenges CIOs face I also face, but I do have the advantage that BTs technology platforms are its revenue-generating platforms, which means they naturally get well supported by the board and invested in by the operating committee.. Are you at the end of your tether trying to raise Openreach Complaints and talk to someone that can understand and help you? The customers, as there is more than one, dont know as no information other than broken promises has been given. Required fields are marked *. Selley seems unfazed by the prospect of losing a key customer. These include cookies that allow the sharing of anonymous data with selected third-party partners. Personally I would have escalated it to the CEO long before now. Web: Openreach.co.uk Virgins network covers half the UK. 81 Newgate Street, All she had was BT.com as a contact address, and phoning India was a complete waste of time. Above information is just basic enquiry phone numbers and contact information but, If you want any particular information and phone number so here we list out all the phone numbers and email address. With all these new players, Britains broadband landscape is certainly more crowded than it was and Ofcom reforms designed to boost competition mean Openreach no longer has the iron grip on the market it once did. We also do not intend to recommend a particular manufacturer's browser over another's; only to suggest upgrading to a browser version that is compliant with current standards to give you the best and most secure browsing experience. That is a difference that big data technology has enabled for us and it is key given that the networks are the bedrock for BT. BT PLC These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. He adds that data analytics and the internet of things are two key areas of research in his operation. Here are a selection of BT Openreach Complaints numbers, addresses, and alternatives I found posted on forums. We need to give as big a coverage map of decent broadband as possible and we need to make the technology switch from metal to glass networks. BT has announced that Clive Selley will move this quarter from his current position as CEO of BT Technology, Service and Operations (BT TSO) and group chief information officer to CEO of BT's Openreach business unit. I expect others to help.. Find out more, The latest offers and discount codes from popular brands on Telegraph Voucher Codes, Clive Selley, the Openreach chief, is sceptical about Boris Johnsons pledge of every UK home having ultra-fast by 2025, Selley finds himself at the helm of one of Britains biggest and most crucial infrastructure projects, Shares in Alphawave suspended after warning over tech champion's accounts, Alcohol tea maker and vegan energy bars among failures in Sunaks Covid start-up fund, Boost for Mark Zuckerberg as Facebook-owner Meta breaks year-long slump, How red tape is wrecking dreams of a British Silicon Valley, West must unite against Chinas autocratic AI, warns Clegg, CV | Clive Selley, chief executive of Openreach, roll-out of ultra-fast, full fibre broadband. I suggest you write a letter in Microsoft Word. {{ userNotificationState.getAlertCount('bell') }}. In the West with its aging population, the rising cost of care and greater longevity, the health sector faces an enormous challenge. We have 90,000 employees in a global company, two-thirds of them in the UK, he says. Take IDCs ERP Modernization Maturity Assessment to benchmark your organizations progress against your peers. Talk to Ofcom Working within Technology I easily identify the area I moved to had the Fibre infrastructure already implemented. Of-course not! We use cookies to ensure you get the best experience on our website. BThas suffered from complaints about its customer service. Ofcom Tel 020 7981 3040, Might also be worth having a read of this as well: Code of practice for residential customers and small businesses, You may prefer to lodge BT Complaints with Otelo (providing you have either received a deadlock letter or your complaint has been ongoing for 12 weeks), Otelo is the ADR that deal with BT. With revenues of 5.1bn last year and 33,000 employees from the Shetland Islands to Penzance, Openreachs network provides the backbone of Britains internet network. put in place a platform where they can bring drugs to market just as quickly as possible. Openreach, as a telecom utility company, has been doing poorly for more than a decade, and a basic fibre utility is still not available to the majority of this country. But it is that network backbone of the BT business that has been the bedrock Pop it in an envelope with a stamp and send to the BT Openreach head Office address lower down. They need to understand the business that users say they want as well as what business value can be delivered, so they are operating as business people, not just technologists., Selley admits that some of the understanding and communications issues are less rigid in BT as it is essentially a tech company. WebClive Selley is Chief Executive Officer at Openreach Inc. See Clive Selley's compensation, career history, education, & memberships. I think we can go a lot faster, says Selley, a keen runner who is married with two children and lives in London. 25+ search types; Win/Lin/Mac SDK; hundreds of reviews; full evaluations. if you were an openreach engineer then i would assume you were under the new grid arrangements assuming you know what that is, significant disinformation as ever but lets not allow the facts to get in the way of the narrative. Or perhaps email The Chairman Sir Michael Rake For starters, in a move which could put a serious dent in Openreachs revenues, Virgin is considering opening up its own network to others such as Sky. As the AstraZeneca has told this title href=https://www.cio.co.uk/profile/jon-kirby/9-1-2013/?otc=100>CIO at AstraZeneca has told this title recently, the pharma sector is under considerable pressure as drug patents expire and the global demand for healthcare increases. Customer Service Director She found out the following: DSO & HLC Front Office 12,831 people are Get contact details including emails and phone numbers (business It is highly unsporting to publish staff emails. Im sure you will get a response within a few days. I decided to go to the very top and emailed Gavin Patterson, not expecting much frankly. Other executives include Mike McTighe, Chairman; Matt Davies, Chief Finance Officer and 14 others. so why is the customer out did you ask is it a pole on private land it is something that cant be fixed without private permissions there are a whole head of reason why a premises might be out of service for a significant period of time =. Talk to Ofcom Or to the address on your phone bill. WebThe CEO of network access provider Openreach ( BT ), Clive Selley, is one of only two people in the UK telecommunications sector this year to be awarded with one of the As a life-long West Ham supporter, Selley may not be watching his team in the Champions League when his employer takes over the broadcasting rights in 2015, but he still has plenty of goals to aim at. // , Once again I take no responsibility for incorrect numbers or info here, I found this info on forums and have just collected together what I thought might be relevant and help you. Given that BT is one of the worlds largest network providers and reported a profit for the last financial year of more than 2bn, cyber security is, as for many of Selleys peers, top of the agenda. Triple play into the household is the big consumer opportunity for BT. /* Ex BT Engineers Square Widget Large */ million verified professionals across 35 million companies. If you are searching for Openreach corporate office address or phone number, you have come to the right place because here we have provided all information about Openreach head office address and company contact information. From his office here at Openreachs headquarters an old telephone exchange on the fringes of Londons Bloomsbury Selley oversees an empire of wires, cables, cabinets, ducts and poles which spans the UK. WebOpenreach's Chief Executive Officer is Clive Selley. 2017. From his office here at Openreachs headquarters an old telephone exchange on the fringes of Londons Bloomsbury Selley oversees an empire of wires, cables, cabinets, ducts and poles which spans the UK. If you searching Openreach contact number, so you are on the right place. What a joke we have now been waiting 4 weeks for open reach to fix a fault through bt . If anyone one needs to be rewarded for services to the telecom industry, it should be the Cityfibre directors for getting on with their FTTP rollout which forced OR to up their game. If you complaint is still ongoing you should Read this :- Ofcom How to complain and if youve done everything there contact them Office of the Telecommunications Ombudsman Contact Us, Otelos contact details are as follows: Email: hlcopenreach@openreach.co.uk So the idea that you can visualise outputs in a way that is meaningful and actionable is one of my key research programmes, he says of the research and development community within the BT organisation he is responsible for. Although demand for healthcare is growing, the pressures on the cost of providing it, as Selley points out, are also increasing. The honours system is technically designed to recognise people who have made achievements in public life and or committed themselves to serving and benefiting Britain, such as by helping to make the lives of other people or communities better. Openreach headquarters executive team Meet the It came out of the blue, says the chief executive of Openreach, recalling the moment a colleague informed him of Jeremy Corbyns proposals to nationalise his company and give away its broadband services to consumers for free. Virgins network isnt full fibre. We have copious amounts of data on our people, customers, networks, services and platforms, he says of the areas he sees as under threat. This question is still unanswered: For what services to Telecommunications during Covid-19. exactly was he rewarded? [CDATA[ dtSearch - INSTANTLY SEARCH TERABYTES of files, emails, databases, web data. Get over it, oh and the share price is on the rise as well, just to add a few more sour grapes. Selley insists that a collaborative approach is essential alongside increased focus on laying broadband networks in more remote, rural areas. When we won the rights [to televise 38 Premiership matches a season] in July 2012 it gave us exactly one year and one month until our launch at the start of the 2013/14 football season, which was really great as a team project. Web: Openreach.co.uk The internet of things is the major enterprise opportunity, as far as Selley is concerned. --------------------------------------------------------------, The people who dont fit, get the only fun they get, https://phonebt.com/openreach-complaints/. For more information on FTTx equipment and suppliers, visit the Lightwave Buyer's Guide. "I am honored to have been asked to lead Openreach at this important point in its history," said Selley via a BT press release.
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