ez pass administrative fee waived letter

He kept getting violation notices from EZ Pass and thought his transponder wasn't working ot there was a toll machine malfunction, but E-ZPass hasn't responded to his inquiries. Text Alert Update. Still in its infancy in our area, it has reduced traffic, commuting times, and vehicle emissions, making it good for the environment. Our experience in Boston was emblematic of just how annoying the situation has become -- especially in Boston where the easiest ways to get to or from the airport are via a toll tunnel or bridge. ABC7 New York 24/7 Eyewitness News Stream. Who do I contact? Can I swap my transponder between two or more vehicles? You should never use your transponder in a vehicle type other than the one you initially requested such as a car transponder in a tractor-trailer. The rep also told him E-ZPass was reviewing some internal procedures, and gave Vuolo a direct number to call her should another problem arise. Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. I learned that the fees can vary wildly: To make these policies more understandable, let's take our example of a week-long rental from Boston airport with one toll at the beginning of the week and one at the end. Danielle Leigh and the 7 On Your Side Investigates team at Eyewitness News want to hear from you! Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. No problem. We'll run a soft credit check to find special offers, but it wont affect your credit score. He included copies of his previous letters and once again requested a new transponder. My transponder is not working. "I believe if someone was paying attention, 15 false violations would set off some bells as to a problem with either the toll booth's plate reader or my vehicle unit.". In my situation, my brother visited from Australia and used my 91 year old father's car during his vacation (July 1-18, 2022). No weekly rate. He noted that even if he was writing to the wrong address within the organization, his letters should have been forwarded to the correct department. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. WAI Compliance | he asked. So Vuolo wrote to E-ZPass again on Dec. 14, detailing his long saga of wrongful violations and unanswered communications. "It appears that E-ZPass is bordering on misfeasance or nonfeasance," he wrote. -Once the transaction becomes a "violation", a notice is sent that includes a $50 administrative fee - this fee often get waived as a one-time courtesy, with every case being unique. I had made the mistake to use this route and found owing seventy five dollars. I recently received a This same day I drafted and sent copies of my original payment and violation stubs and noted again on Section B that I was submitting proof of toll payment and continue to dispute the $50/ea Administration fee(s). Vuolo even received several notices threatening a suspension of his registration. EZ PASS NYEvery single day EZ Pass is taking advantage of customers, either their machines at bridges, thruways and tunnels are not properly reading the device tags on customers cars or there are numerous fees of $50.00 for a toll that can be as low as $1.25 up to $17.00 and instead of resolving the issue with EZ Pass, they will send your violations into collections where you are forced to pay with your hard earned money or else non payment can result into suspension of your vehicle registration, which you need active to get to work and make a living. On Oct. 5, Vuolo wrote again, and again, his letter went unanswered. Vuolo wrote his third letter, again explaining the problem and asking for a new transponder. We contacted the MTA and Bill called his local assemblywoman Stacy Pheffer-Amato's office, which has been inundated with complaints about E-Z Pass fines. Now motorists with unpaid balances are receiving threats. I went away on my own vacation from 9/29-10/10/22. Still, whatever the case is, you must wait until you receive the toll violation notice before taking action. NHDOT and its representatives are held to the same privacy standard as outlined in RSA 236:31, however law enforcement personnel may be able to obtain records upon court intervention or exigent circumstances. I traveled across the Outerbridge Crossing and my device was not read while crossing the toll lane; however, I had money in my EZ Pass account. The $50 administrative fee will be applied to the toll fines and other charges incurred by an E-ZPass user who violates the terms and conditions of the E-ZPass system. There are only two possible outcomes: will you pay for the toll or file a claim? Please provide name and address to receive an E-ZPass information packet by mail: An application will NOT be mailed to you if you cancel this request. Parking fees of less than $20.00 will be deducted from your E-ZPass account prepaid toll balance, while any In cases like this, it would be best to collect all the proof you could surrounding your case, then contact your customer service center to file the dispute. New Jersey E-Z Pass Users Receiving 'Ridiculous' Bills With Administrative Fees For Tolls Closed During Shutdown. EZ-Pass to Refund 80,000 Administrative Fees Charged During COVID-19 Pandemic. And again. I sometimes pull a camper or trailer with my vehicle. Signing up for a Massachusetts E-ZPass account and getting a transponder is free and only requires a $20 initial load. Carolyn said that didn't happen in her case. The correct way to get the fees waived is to send E-Z Pass a brief dispute dispute (return receipt requested) along with your payment by check. "No pun intended. But we're hearing from scores of consumers who are are saying it's a big loss for them after getting hit with fines in the thousands - facing collections - even after some say they've paid the tolls. WebPlease provide name and address to receive an E-ZPass information packet by mail: Enter Mailing Address Details * = Required. Have you been Bamboozled? For example, those with 10 or fewer violations can pay a $60 amnesty fee plus the cost of the original tolls instead of the administrative fee and civil penalties. If we passed through the toll without the transponder active -- as we believed we did -- we should have been charged $17.95. External web sites operate at the direction of their respective owners who should be contacted directly with questions regarding the content of these sites. The E-ZPass Customer Service Representatives will review your explanation and determine if this is an inadvertant unpaid transaction per New Hampshire E-ZPass Rules & Regulations. If so, your processing/administrative fee will be waived. However, we can tell you the standard price for it is $50. This E-Z Pass by design is setup to produce revenue, not serve its tax payers and visitors. Waiver Letter for Payment Name of Sender Address of Sender City, State, Zip Code DATE RE: Bank or Loan Account Number To Whom It May Concern: This letter is a formal request to have my monthly payments of $150 on my car loan frozen and have all late fees waived for six months from DATE to DATE. Supplies can be ordered by calling the Customer Service Center at 877-643-9727 or online at the. You dont have to pay an administrative fee if you did not commit any infractions. Anyone with outstanding toll violations incurred onRoute 1 or I-95 from Jan. 1, 2014, to April 30, 2020, is eligible to participate in the program. The Keyport man received 25 violation notices from the agency over several months. This site is protected by reCAPTCHA and the Google. WebEz Pass Violation Dispute Letter Sample. account number, no transponder and my check/credit card has not been cashed/debited. We're glad this was corrected, but it's a shame it took so long. If a State Trooper is monitoring speed through the toll lanes, and you exceed the posted speed through the. Whenever this happens, you will receive a toll violation notice that requires you to pay an administrative fee (for the infraction) and the tolls total cost. Yes. Choose, Click here to enroll This complaint was posted by a verified customer. I was assured that a new bill would be available online in about 24 hours and I could pay it then. Of course, the obvious way to avoid toll convenience fees in a rental car is by avoiding tolls altogether. However, we can tell you thestandard price for it is $50. Youll just have to wait on hold for a long time. Therefore, it is highly 26. Stay informed and sign up for NJMoneyHelp.com'sweekly e-newsletter. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. First, make sure the transponder is mounted in the proper location. I have a question about my E-ZPass account. This needs to stop and I need your help spreading awareness. Carolyn said that didn't happen in her case. We reviewed a two-inch stack that included violation notices, letters to E-ZPass, fax confirmations and postal receipts. The E-ZPass system is used widely across the Midwestern and Western areas of the United States. The standard price for an E-ZPass Administrative Fee varies depending on the state. However, we can tell you the standard price for it is $50. Still, getting multiple toll violation notices in the same year can be pretty expensive. Therefore, it is highly recommended to act on them once you receive them, instead of just letting them pass. Maybe NHDOT has no authorization to issue speeding tickets. Open and complete your form directly in your browser faster than ever before with the editor toolkit. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. WebE-ZPASS NEWS FLASH CENTER. Look for information across the internet. Refer to this step by step process to sign up for an E-ZPass: Buy an E-ZPass at an On-the-Go Retail Location. While we reviewed the records, Vuolo The correct way to get the fees waived is to send E-Z Pass a brief dispute dispute (return receipt requested) along with your payment by check. Vuolo tried to get an answer online on Dec. 4. Do Not Sell or Share My Personal Information. Vuolo received occasional violations notices as early as 2008, but his didn't give them much thought. "I just got a letter yesterday that says if I don't pay by the 26th, they're going to suspend my registration. Faxes were not answered. While we reviewed the records, Vuolo received a new transponder from E-ZPass. Pay by plate: Pay each toll plus a $25 admin fee per, Rent an E-ZPass: Pay each toll plus a rental fee of $2.95 per day, including days no toll is paid, up to $14.75 per month, Pay by plate: Pay each toll plus a $2.95 admin fee per day of your rental period -- up to $14.75 per month maximum admin fee, 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program, 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping, 2 points per dollar on all other eligible purchases, Earn a free-night award each card renewal month (up to 35,000 points), Receive 15 elite night credits to jump-start status, Must spend $60,000 in a year for second free-night award. With tolls in and out of the airport costing just $1.75 each for passenger vehicles, Dollar's policy was effectively that we had to pay $60 for $3.50 in tolls. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. To ensure that all users of MTA toll facilities pay their fair share, a series of enforcement measures were put in place to tackle toll payment evasion and chronic toll scofflaws, this included implementing a violation fee of $100 at our major facilities (RFK, Hugh Carey, Queens Midtown, Throgs Neck, Whitestone, Verrazano). After youve committed the offense, you will receive a toll violation notice in your mail two weeks after the event happened. For some travelers, it could be worth signing up for an E-ZPass just for one trip. Terms apply to the offers listed on this page. The reason for this is safety of the motoring public and safety of our employees that could be crossing toll lanes at any time. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Webwhen exiting (with your E-ZPass tag properly mounted), you must stop in the lane, state that you are paying with E-ZPass Plus and either hand the ticket to the cashier or insert it into the slot. Susan Quitzau. I pre-recorded message kept telling me how busy they were and that I could go online to pay or dispute the violation. Sometimes, people try to file a claim because theyve been wrongfully convicted, but these cases rarely get solved. And it usually takes some time for the tolling agency to check the plate. We may receive compensation when you click on links to those products. WebE-Z Pass says Brienza owed $108 in unpaid tolls. A week later, the online invoice still showed a $59.99 balance due and my credit card was charged for this full amount. Receive 1 Free Night Award every year after your Card renewal month. Rent an E-ZPass: $9.99 per rental day before taxes/fees which covers the cost of the tolls. He's been trying to get E-ZPass to respond to his complaints about violation notices. $200 in fees for $3 in tolls and potential jail time. We asked the New Jersey Turnpike Authority, which handles Vuolo's E-ZPass, to review the customer's records. No. This website includes hyperlinks to sites neither controlled nor sponsored by VDOT or the We drove around the toll on the way out of the airport, but we came back to the airport through the tunnel, which charges tolls. I called them and they waived the fees. Will you do the same? Choose which state you live in. Instead, it seemed, E-ZPass took the violations to the next level. I looked through the bills I had initially received and confirmed by my posted check that I had paid and E-Z Pass had received my payment. Payments must be complete in full by Dec. 31. The deal is civil penalties and administrative fees will be waived if the driver pays the original toll All in all she was billed $190 in unpaid tolls, plus an additional $2,100 in fines and penalties. I know some of you may say $50 is not a lot of money; however, it's the same money I need to replenish my account and with our economy, money isn't easy to make and I work hard for my money. "They will reimburse me for the June 25 toll snafu, delete some of the recent violationsand will be sending me an new internal transponder," Vuolo said. He noted that he had sent four complaint letters to the other address, return receipt requested, and none were answered. Now accepting donations to DRIVE SMART Virginia Education Fund. They accidentally pass through the lanes without a transponder. (973) 368-1656. If it has, the toll will post to the customer account at the E-ZPass rate and no violation notice is sent. That's the $15 per toll administrative fee plus a $2.95 toll as the rental car is registered as a commercial vehicle. Compare the cost in points or miles to cash, and see which option is best. The websites for both Dollar and Thrifty only refer to ". accidentally pass through the lanes without a transponder. We recommend enabling JavaScript for the best experience using our website. Depending on your overall financial situation, filing a Chapter 7 may be the easiest way They sent me a toll violation in the mail which I never received due to change of address but it was too late and the violation went into collections where they are forcing me to pay a $50 fee. "They're saying I owe them $2500," complains Brienza. Fee (s) Due $50. Then Total Due: $62. Some people might read such a line and say, Whoa, I owe $62. Ms. Sanchez is one of those people. For an explanation of our Advertising Policy, visit. Delaware says it is owed more than $143 million in toll debt. Are Delaware's toll fines fair? Your application may have been lost. One $8 toll violation carries a fine of $100. 5 ForgetfulFrolicker 2 yr. ago Nope, you can Administrative Fee Amount; COLEMAN BRIDGE: $1.50: DULLES TOLL ROAD: $0.00: I-64 EXPRESS: $1.50: I66 INSIDE BELTWAY: $1.50: $200 in fees for $3 in tolls. If the account is not replenished within this period, a violation notice is issued for the toll plus a $50 or $100 fee per transaction, depending upon the facility, and the customer has 30 days to pay. "If you replenish your E-Z Pass they take the balance (due) at replenish," remarks Brienza. If you have an E-ZPass account, but don't have the transponder with you, a National rental-car agent recommended that renters associate the rental car license plate with your existing E-ZPass account for the length of the rental. What should I do? "I'm now up to 25 violations with my account in good standing due to your faulty equipment, questionable charges and incompetent customer service center.". First, you should know that there is a low probability of you receiving an Administrative Fee Waived Letter if you havent started a dispute with your violation. After looking into the situation, a Hertz spokesperson was able to confirm that the toll-pass provider had agreed to reduce the charge to $17.95. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We're looking forward to hearing that things stay corrected. Both customers were granted a one time courtesy and had nearly 6 grand in penalties dismissed. "Prior to October 10th it (the sign at the tolls) would tell you when your account was low, then I would go and replenish it. That carried a fine totaling $2500 - a mark-up of more than 2300%. And another. That's what's Suffolk resident Bill Brienza has nicknamed his E-Z Pass. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Another option for cash-paying customers Now accepting cash to replenish your E-ZPass at these participating locations: 2017 Virginia Department of Transportation | WebInvoice Payment Administrative/Late Fees - $5.00 to $20.00 Statement Fee One-Time Special Request Mailed or Faxed: $3.00 (available for up to 6 prior months) Monthly Mailed Statements $2.00/month for paper statements (Private Accounts) $5.00/month for paper statements (Commercial Accounts) Commercial Surety Bond E-Z Pass says Brienza owed $108 in unpaid tolls. Customer can login to their account at. Then Aug. 13, he noticed an "unpaid toll" light when he drove the Turnpike, so he expected yet another violation notice. I called NJ E-Z Pass AGAIN on 10/10 and 4 times on 10/11, waiting in excess of 25 minutes for a human to take my call 2 of these times before hanging up. "We let Mr. Vuolo down," spokesman Tom Feeney said. Most rental car companies charge the same rental/admin fee at Boston as their other US locations, but there are some that take advantage of this captive market, such as Dollar and Thrifty. WebContact Information. Is The White Lotus breaking up with Four Seasons ahead of Season 3? We're hearing from scores of consumers who are saying cashless tolling is a big loss for them after getting hit with fines in the thousands - facing collections - even after some s. NEW YORK (WABC) -- Cashless tolling seems like a win-win. DO YOU NEED A STORY INVESTIGATED? A surprisingly nice agent answered when I called the dispute center for Dollar's outsourced toll collection agency. After I explained the situation, the agent told me that she'd be able to reduce the bill to "just" $17.95 -- that's still more than 10x the single toll amount. My father lived in the same house in NJ for 53 years & had E-Z pass in good standing for many YEARS but two months before my brother's visit, my father moved to assisted living in MA and I returned his NJ E-Z Pass transponder and closed his account. For each of the major rental car companies that rent cars from Boston Logan Airport, I checked the website and then called to confirm the toll rates for car rentals from the airport. Our points-obsessed staff uses a plethora of credit cards on a daily basis. We also highly recommend our customers who make one-time payments to closely monitor their E-ZPass account and usage, so that they can sufficiently replenish and fund their E-ZPass account to match their usage. Supplies can be picked up at any of the three local walk-in centers located in Concord, Nashua and Portsmouth. All Rights Reserved. Call the Customer Service Center at 877-643-9727 or visit one of three local walk-in centers located in Concord, Nashua and Portsmouth. 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping. Average of 129 Customer Reviews. What If My Enterprise Rental Car Needs an Oil Change. Please view our advertising policy page for more information. Submit a complaint and get your issue resolved. That means we went through exactly one toll during our rental -- as confirmed on the bill: But, instead of the $18.50 amount we were told we'd be billed, we received a bill from Dollar for $59.99: Tolls have become increasingly big business for rental car companies, particularly as the option to pay cash for tolls has vanished on many toll roads, as is the case in Boston. You dont have to pay money, and you dont owe because you did not commit an offense in the first place. "We cannot process your request at this time," an E-ZPass email response said. Account Type: Personal Business Select an Community Rules apply to all content you upload or otherwise submit to this site. But Vuolo was able to show he paid that fee on Oct. 30, and he wrote another complaint letter -- return receipt requested. And on Dec. 7, he received another violation notice -- but no answer to his letters. "I don't understand how any entity is able to charge 12 times the amount of a fee,' she said. BALTIMORE, MD (April 27, 2022) Two months after the Maryland Transportation Authority (MDTA) Board approved a new Customer Assistance Plan, the agency is continuing to offer a civil penalty waiver grace period for customers who pay their unpaid Video Tolls by 11:59 p.m. November 30, 2022. When the toll plaza doesn't get a signal from a transponder, it will default to checking the license plate. You will find stories of people who received multiple letters and havent faced any consequences yet. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Ralph Vuolo of Keyport has been trying to get someone at E-ZPass to address his complaint. Please click (https://www.ezpassva.com) here to navigate to our Production site. No dice. Vuolo wrote to this new address on Oct. 22. I got the bill just in time to protest it before the charge automatically applied to the credit card on file. Can Someone Else Return My Rental Car Enterprise? MDTA will again refer unpaid toll bills and late fees to the Motor Vehicle Administrations central collection unit starting Dec. 1. They will require between 48 and 72 hours to be activated. account. The deal is civil penalties and administrative fees will be waivedif the driver pays the original toll and an amnesty fee. Ralph Vuolo stands with his car. If that wasn't bad enough, every time he tried to correct the situation in writing with E-ZPass, he was ignored. Vuolo suggested that rather than send so many violation notices, E-ZPass should simply -- as a saver of both money and time -- deduct the amount due from his account, given that E-ZPass knows it was his car and what charge was due. If you desire to not use your transponder, you must remove it from the windshield/license plate and place it in the metallic "read prevent" bag that came with it or you can leave it at home. PHILADELPHIA (CBS) -- E-Z Pass is not going "To leave the airport, there's tolls. Now accepting donations to DRIVE SMART Virginia Every once in a while something goes kablooey with an E-ZPass transponder. Example: Car to another car is acceptable. I was told to send fifty dollars and the two dollars in tolls and they would waive a one time deal of twenty five dollars. Instead, I was told I'd need to ask for the exact rate when I picked up my car in Boston. Are Delaware's toll violation fines fair? I prefer to use cash. Vuolo got a call on Jan. 7 from a customer service rep who said her office reviewed his complaints "with a fine-toothed comb.". You could end up being billed for a prior renter's tolls. Cashless Tolling has generated significant and sustained improvements for motorists and the environment through decreased travel times, reduced congestion, lower carbon emissions, and has improved safety throughout the system. Here are the, instructions on how to enable JavaScript in your web browser. it is completely unfair for us hard-working New Yorkers that work eight hours a day or more trying to survive and taking care of our families being forced to pay these high toll amounts which is something that we are adjusted to and used to doing but with these fees on top of that how are we supposed to get to work and how are we supposed to pay our bills when most of our money is going to EZ Pass ??

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