stubhub refund policy

", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Of course! ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. StubHub has the final decision on whether or not you will receive a refund. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, dont leave or buy a last minute ticket without calling StubHub first. The issue happened on the day of the festival so I did not have the option to address it in advance. Postponed events may not be eligible for refunds. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Subscribe for full access to The Hollywood Reporter. or Did you buy an excessive amount of tickets? Yes People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. The April 25th show was canceled due to COVID-19. Estadio Alfredo Harp Hel, which hosts the MLB games in Mexico City, is roughly 2,000 feet higher in elevation than Coors Field. In any case where a seller fails to provide valid tickets, we hold them 100% liable.. This practice was implemented in early 2020. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Lots 81-82 Street C Access unmatched financial data, news and content in a highly-customised workflow experience on desktop, web and mobile. Phone Call 1-866-788-2482. Cookie Notice Call +1 (866) 788-2482 with all the details about the purchase. Tl;Dr I bought tickets from Stubhub that were never delivered, I asked them for a refund and they said no. But it isnt always that easy. All Rights Reserved. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. However, StubHub offers a refund. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. *It should also be noted that on StubHub's own forum, I noticed two other posts about refunds taking longer than 120 days, but those were both quickly deleted. The email from StubHub says, "We apologize but unfortunately your seller is not able to provide the tickets you originally purchased". How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. StubHub changed its refund policy about a month ago. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Unfortunately there is too much of this happening because of Stubhub's customer service problems so it falls on you to have to call and wait . See here for a complete list of exchanges and delays. U.S. Supreme Court allows Calif. consumers to evade arbitration due to injunctive claims, SCOTUS suddenly very interested in California's Private Attorney General Act. McMillan is asking the court to prohibit StubHub from issuing coupons worth 120% of the purchase price in lieu of refunds and to order the company to reinstate its pre-March 20 refund policy. Before purchasing tickets, carefully review your event and seat selection. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Remember to provide us with valuable feedback. They're upset StubHub is refusing. Offers may be subject to change without notice. How do I get my money back? It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. follow the steps below. Under normal circumstances, these processes are manageable. If any of these tragic events occur, you will be eligible for a refund. Like most customer service numbers, their automated system is exhaustive, but eventually youll get the existing orders option and then the general questions option. As one Yelper, Smartbox of Minnestoa T., put it, I guess Buyer Beware is the motto of the times!, Image of Chicagos Auditorium Theater via. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). We may be compensated if you click this ad. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'endofdiscussionbook_com-medrectangle-3','ezslot_9',166,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0'); Have you purchased the wrong ticket? Class counsel in the StubHub MDL said in their brief opposing arbitration that their injunction claim is exactly that: a necessary means to block StubHub from continuing to deceive the public about its refund policy. Make the best possible case for yourself. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. Their customer service number is 8667882482. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. StubHub will contact you as soon as possible. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. A Huge IRS Overhaul Could Make Filing Your Taxes Much Easier, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Sometimes email clients send our first email to a spam or promotions folder. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Danielle is the author of this solution article. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. The Colorado Department of Law has settled with venue ticket broker StubHub Inc. to refund more than $3 million to over 8,000 Coloradans. Whenever an event is canceled and is not rescheduled, you will get a full refund that should include all fees, even the ones referring to shipping and handling. I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Use of this website signifies your agreement to our. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. But the circuit court has tightened the definition of a public injunction. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. McGill does not apply where individuals seek monetary relief disguised as a public injunction, StubHub said. A Dartmouth college graduate, she has worked as a journalist in New York covering the legal industry and the law for more than three decades. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. Receive a full refund of your purchase 2. The Hollywood Reporter is a part of Penske Media Corporation. Furthermore, If you have any questions, please do not hesitate to contact us. According to StubHub, it was intended to reduce risk for buyers whose events were likely . Scan this QR code to download the app now. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If these are not available, you will likely get a full refund. The corporate pushback has not escaped the attention of the 9th Circuit. StubHub only delivers earnings to sellers after the show has taken place. StubHub stopped guaranteeing cash refunds. You can send a private message to us here @TeamStubHub. Dorado, PR 00646, Metro Office Park Precluding StubHub from allegedly misrepresenting to the general public the protections afforded by its FanProtect Guarantee, Gilliam said, is a paradigmatic example of public injunctive relief., Even if StubHub is right and plaintiffs asserted the injunction claim specifically to evade arbitration through the McGill rule, the judge said, their motivation for doing so is simply irrelevant to the inquiry.. Email sent from StubHub. Frankel is the author of Double Eagle: The Epic Story of the Worlds Most Valuable Coin. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." Events postponed or rescheduled won't be refunded, Fowlks said. Is that true? Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Is there any way I can confirm that my Stubhub QR codes are still good? The refund will typically process within 5 to 8 business days. StubHub, in its sole discretion, will determine when an event has been cancelled. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Those disputes, the motion said, are governed by the arbitration provision in StubHubs user agreements and the judge should not allow class counsel to get away with artfully drafting their complaint to invoke the McGill rule as a tactic to evade individual arbitration. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year Emily Walsh Sep 15, 2021, 1:28 PM PDT Paul Sawers /. It also shows why the California precedent is so bitterly despised by corporate defendants that are now hoping for help from the U.S. Supreme Court. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . The industry leader for online information for tax, accounting and finance professionals. (Reuters) - The McGill rule has struck again. Your email address will not be published. I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. Has anyone else not had their tickets available by date and time in confirmation email? You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. You can get a refund from StubHub by calling their customer service line. Dollar Scholar Asks: Does Postdating a Check Work? Exclusive news, data and analytics for financial market professionals, Class Actions & Multi-District Litigation, Law firms and corporate law departments find strategic partners in ALSPs, US regulation after SVBs collapse: What regulators can do and where Congress needs to act, Ransomware & crypto: The growing compliance challenge, Insights in Action: Corporate law departments find their outside firms innovation lagging, but there may be little incentive to change, Hodges v. Comcast Cable Communications LLC, American Airlines pilots authorize a strike mandate, As oil output peaks, US Gulf of Mexico makes room for carbon capture, Hollywood writers, studios talk as midnight strike deadline looms. Before joining Reuters, she was a writer and editor at The American Lawyer. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets never appeared in my AXS account. Read the full policy. Tax Help Is Here: Quick Answers to Your Burning Tax Questions for 2023. They do not reflect the views of Reuters News, which, under the Trust Principles, is committed to integrity, independence, and freedom from bias. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. Looking to sell? Reuters provides business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. There doesnt seem to be any data on how many tickets sold through StubHub arent real, but a Google search of fake stubhub tickets brings up a handful of complaints. See here for a complete list of exchanges and delays. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. After the switch, you will enter the email address you use to access the community in order to reset your password. Browse an unrivalled portfolio of real-time and historical market data and insights from worldwide sources and experts. 100 % Guarantee my ass. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Include the reason for the refund and any supporting documentation. StubHubs return policy is called the FanProtect Guarantee. Required fields are marked *. Decide on a ticket price and how you will be repaid. For more information, please see our Unfortunately, fake StubHub tickets happen, as I learned at Kaskades Pier 94 concert Saturday night. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. StubHub policy is that all sales stay active until the event is officially canceled by the venue or the performer/team. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Screen for heightened risk individual and entities globally to help uncover hidden risks in business relationships and human networks. Opinions expressed are those of the author. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. Exchanges will only be allowed for accessibility reasons. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, Well do our best to find you comparable or better tickets, or offer you a full refund., Stubhub throws around a lot of FanProtect Guarantee lingo, which, as Derrick F. put it, is like ticket insurance. Basically FanProtect is StubHubs promise that you will receive the tickets you ordered before the event and they wont be fake, but thats not always how it works. Our Standards: The Thomson Reuters Trust Principles. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Gilliam agreed in Mondays ruling. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its cash refund policies when COVID-19 forced widespread event cancellations. Who should shoulder those cancellation costs? Go with that one and theyll connect you with a representative. Many events this past month were canceled. Enjoy! US and Canada 1.866.788.2482 Toll free. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. Last Updated on September 16, 2021 by Dave Clark, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes. Alison Frankel has covered high-stakes commercial litigation as a columnist for Reuters since 2011. I will also say this: My dad just bought World Series tickets for the two of us via StubHub and Im terrified theyre going to be fake. Stubhub does not accept returns. You can get a refund from StubHub by calling their customer service line. At the event, tickets were discovered to be invalid. https://money.com/stubhub-refunds-covid-19-cancellation/. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Call us during our business hours. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. The family was offered a full refund including a $200 voucher for their next ticket purchase but are out the hotel money and the family still doesn't know what happened to their original tickets and are beyond frustrated. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the companys motion to compel arbitration in a refund class action by people who bought tickets to cancelled Major League Baseball games because plaintiffs public injunction claim actually would have conferred no public benefit. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. But for anyone considering purchasing tickets to a forthcoming event via StubHub thinking that they can just get a refund for a cancelled event 120 days later, I'd advise against it for now. You will enter your community username and new password and done! So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? When deciding whether to go through the Ticketmaster resale vs StubHub resale process, the policies and protections offered by the platforms are important to consider. StubHub will contact you as soon as possible. Click your state to see if you qualify! StubHubs terms of service include a provision requiring individual arbitration of consumer claims, but Gilliam ruled that the company cannot enforce the provision for claims under California law because of state supreme court precedent from 2017s McGill v. Citibank NA. However, there are some cases where StubHub may give you a refund, or even replacement tickets. Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? Guaynabo, PR 00968, By clicking "Continue" I agree to receive newsletters and promotions from Money and its partners. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Yes, StubHub is both reliable and offers a refund policy. So you don't think it's possible the original buyer got refunded and we just don't know about it? Have you made a mistake by purchasing an excessive number of tickets? If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. Had a concert canceled because of COVID-19? Needless to say, this concert never happened. Class counsel in the StubHub litigation, Ahdoot & Wolfson and Wittels McInturff Palikovic, alleged, among other things, that StubHub continued to tout its FanProtect guarantee of full cash refunds for cancelled events even after it stopped paying cash refunds to all customers. StubHub is a ticket resale and exchange service. StubHubs arguments to Gilliam echoed assertions from lots of other corporate defendants over the last few years. Customers can keep their credits if they like. The StubHub case is a good example of how McGill has empowered plaintiffs to push for class litigation. Let us teach you the major money lessons you NEED to know. Colorado Attorney General Phil Weiser joined nine other . We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. (Cans, 24, 35 Pack Price), How To Handle a Person Who Always Needs Your Money, Walmart Holiday Hours: Thanksgiving, Christmas, Easter + More, Does Walmart Sell Liquor? In 2020, I told you about U.S. Supreme Court petitions from Comcast Corp and AT&T Mobility LLC that characterized the McGill rule as a mistake that had enabled consumers to weasel out of arbitration. Many companies featured on Money advertise with us. Select Sell tickets from the three dots. If StubHub asks you to return the tickets you . While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. The California justices held in McGill that the Federal Arbitration Act does not pre-empt state laws that allow plaintiffs to seek a public injunction to prohibit unlawful acts that threaten future injury to the general public. The 9th U.S Circuit Court of Appeals subsequently endorsed the so-called McGill rule in 2019s Blair v. Rent-A-Center Inc. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Original review: April 16, 2023. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. The original purchase has aged off my account history. If it is postponed/rescheduled, the tickets are still valid. View complete StubHub Return Policy.

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