why does my alexa keep stopping playing the radio

William Stanton Sorry, our virus scanner detected that this file isn't safe to download. It cames after a widespread outage last week that left Echo devices unresponsive for hours, with some users unable to turn on their lights or switch off alarms. Welcome to the Digital Spy forums. Hopefully, this article has helped you determine why Alexa is stopping music playback and how to fix the issue. How long will Alexa play music before turning off? There, youll see an indication via the number of bars of how strong your signal is. 6 Common Music Streaming Problems and How To Fix Them, Echo Show Song Lyrics Not Showing Or Being Really Buggy, Newsletter (14th Dec 22): Eufy Caught Lying (Apparently? Why are some programmes not available to download on the app? Delete the audiobook from your device and then re-download. | If your Echo is connected to the internet and youre still experiencing issues, try unplugging the Echo for a few seconds and then plugging it back in. Once connected, youll be able to control which station and song you listen to, as well as the volume. However, in general, most Alexa devices are capable of playing sleep sounds overnight. With an Echo Show, you can simply use the With the classic Echo Dot, you can simply say, Alexa, next song.. All rights reserved. From the Alexa app home screen, go to More, then Skills and Games. When it comes to Amazon Music, however, you dont need to connect it via a Skill, since its an Amazon product. You can also do this on Amazon.Com. So, if you want Alexa to play music for a longer period of time, ask her to play music at a low volume. On the bright side, your journey will most likely end with this step, as they will be able to help you even if that means sending you another Echo. If at all feasible, move your device closer to the router, or think about purchasing a Wi-Fi Wi-Fi Wi-Fi routers using the 2.4 GHz band may have an indoor range of up to 150 feet and an I even tried the hard reset to no avail. WebThere are a few basic troubleshooting steps that may resolve these issues. I have just tried again to get it to play that radio station via voice command and it did. Thats what i need to know, not how to connect. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. 2.) Head to Amazon's website for full In order to find and turn this setting off, please follow the steps below: Go to phone settings Go to Device Care Select Battery Find and select iHeartRadio Then search for the Skill that youre looking for. 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Go to the settings page and select App Settings Go to the Clear Cache button and press it When done, There are a few common, and then those not-so-common issues that can cause this to happen. Update, Some users are being asked to link their account despite already signing in on Alexa devices, BBC Sounds playback on Alexa stops or cuts out, BBC Radio 4 After that, its the same drill as with the first-generation devices: the light ring will turn off and on again, then itll turn orange, and the device is ready for setup via the Alexa app. Amazon offers Guard Plus for Echo device owners. How To Make and Answer Calls with your Amazon Echo, How To Set the Amazon Echo Alarm to Wake You with Music, Over 200 Amazon Echo Easter Eggs & Tricks, How to Install Apps on the Amazon Fire Stick or Cube, How to View My Echo Show Camera Remotely from Phone, How To Fix an Eero Not Connecting to the Internet, How to Change the Location on a FireStick, How to Download Photos from Google Photos, How to Remove Netflix Recently Watched Shows. Sometimes it plays 5 songs on my list. You can also ask her to play ambient or nature sounds to help you fall asleep. All Rights Reserved. This can be incredibly frustrating for Echo owners, as it can interrupt whatever music or podcast they may be listening to. BBC Sounds playback on Alexa stops or cuts out BBC Radio 4 | Update There are a few possible reasons your Echo could be losing connection, and the most common issue is with the Wi-Fi. There are a range of sleep sounds available on the Alexa app and on Amazon Music, and many of them are designed to help you relax and fall asleep. To see whether your app needs an update, youll need to go into your respective app store. | Tap on the i next to the Wi-Fi network youre connected to. To do so, open the Alexa app, then tap Devices > Echo Why is the volume so low when listening via my Amazon HD8 device? You can choose which service Alexa uses to play your music for streaming stations and general requests. What is going on? This can result in anything from distorted music, to your favorite song cutting out midway through. December 29, 2022. Yes, you can leave Alexa on all the time. But with aux cords available in lengths of even 12 feet, its definitely a viable option! Then you can open the Alexa app on your phone and start the setup process over again. All you need to do is tell Alexa to call for help (Alexa does not support 911 calling, so this is only for help with your Echo device). Dollarbill1979 5 yr. ago It's funny this came up. With an Echo Show, you can simply use the screen. One of the many things that Alexa can do is play music. You can also ask Alexa to play a specific album, artist, or genre of sleep sounds. However, if youre not using your Echo device, we recommend turning it off to conserve energy. The Amazon Alexa team said: Our apologies for the inconvenience. Weak Wi-Fi signal This does not effect our editorial in any way. Read more In order to determine the root of the issue, its important to troubleshoot your Echo. Is the Wi-Fi connection is bad, or theres no connection at all? The tap Pair a New Device. In the Alexa app, you can connect to your favorite music streaming service via Skills. Please check your device settings to ensure Wi-Fi stays enabled. Please tell us about it in the comments below! This is a monthly subscription plan that makes it really easy to contact Tech Support. If youre not sure which sleep sounds to choose, the Alexa app has a sleep sounds library that includes a variety of sounds and tracks. Fewer bars mean a weaker signal. Open the Alexa app and hit Settings. Another possibility is that there is something wrong with the audio file that you are trying to play. Select your Amazon device, then Language, and ensure UK English is the set language. Alexa completely failing to understand a single BBB radio station pic.twitter.com/0SI6GV83dF. WebIf the app is stopping when your phone's screen goes dark, turns off, goes to sleep, or is backgrounded, it is likely an Android level setting which is designed to save battery life. At the end of the day, we all want to be able to listen to our music uninterrupted. With a knack for troubleshooting device issues, shes been the go-to for family and friends for all kinds of tech-related issues - dating back to VCRs! You can stop your Alexa from turning OFF randomly by ensuring your Alexa-enabled device is within the desired Wi-Fi range, and your Echo is connected securely to the internet. You should also check the Wi-Fi password and try to restart the modem and router. You can also do a factory reset. These problems can be easily fixed in the following manner. WebWhy do BBC Sounds streams stop or cut out when listening on my Alexa device? Move both the Echo and your router as far away as possible from all electronic devices in your home that could hamper the signal. All Rights Reserved. She owns several smart home gadgets like strip lights, smart bulbs, cameras, and more! Another possibility is that the Echos microphone is experiencing interference. Sometimes the music pauses to buffer one too many times or it just stops altogether! If nothing else helps, factory reset and starting from scratch will most likely do the trick. My 2nd gen echo dot is a complete piece of garbage. Go to the Search bar, and hit the Alexa Skills category. This will reset the Echo and may fix any software issues. If the Bluetooth device is displayed as a If theres a multitude of devices connected to your network, your Wi-Fi will probably be unable to keep the pace. If youre not sure which radio stations are available in your country, you can check the list of available stations on Amazons website. The next screen will tell you the strength of the Wi-Fi network. This can be a great option if youre not too far from your Echo. Your only other option would be to use your mobile device with your Echo via Bluetooth. Due to the common nature of these problems, there are many workarounds. You can also stream music to your Amazon Echo via Bluetooth. Also, try to keep the Echo at least 8 inches from the wall, as this can dampen the signal and cause difficulty when trying to use voice-activated features. This happens to me all the time. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. What if the ECHO is the only device that loses the WFI including a Google home that is 15 feet further from the WIFI than the ECHO which is 2 feet from the WIFI. Sadly, I am having exactly the same problem with the same radio station again. Update both as necessary. You get there by pressing Play at the bottom of the Alexa app home screen. Since its release in 2014, the Amazon Echo and its voice-activated assistant Alexa have become household staples. If thats the case, you can disable the Radio skill in the Skills section of the Alexa app. Restart Your Alexa. |, Mobile/Tablet app WebOpen the Alexa app, then tap Settings > Device Settings. First, if you have your device set to turn off after a certain period of inactivity, Alexa will turn off the music. If yes, then please log out of the other accounts and then complete step 2.1 again; Best answer by UKMedia 31 December 2018, 10:45. The app also includes a sleep timer, so you can set a time limit for how long you want the sleep sounds to play. Amazon offers a one-year manufacturers warranty on Echo devices, so if its still new, contact Amazon for further assistance. Open the Alexa app's hamburger menu and select Settings. Whether its Rock, Rap, Latin, or Classical music has the power to move us. First and foremost, youll want to make sure Drop In is enabled on the Alexa device youre attempting to call. If the interruptions stop, then the music service was the issue. This enables your content such as favorites and playlists to sync. Yvette is a freelance writer who also happens to be a smart home enthusiast! Flashing on and off not going around. Try switching the security protocol to just one of them. Why does Alexa stop playing music on my device? Some of the most popular sleep sounds include ocean waves, rainfall, and bird songs. Customers are sharing videos online showing their Alexas being unable to understand requests to play BBC stations. I had the same issue on my echo dot this morning. First, you can stream music to your Echo via the Alexa app. Once 30 minutes has passed, the music, podcast, audiobook, or other sound will stop playing. Registered in England. If thats the case, its probably the Echo that doesnt connect. Where I was trying to play iHeartRadio and it was dropping. This results in interruptions to your music. However, 2.4 GHz performs better for devices separated from the router by walls or other obstacles. The setup always goes smoothly but it soon loses connectivity. The most common cause of Alexas music pauses in the midst of songs is a faulty internet connection. Generally, most Alexa devices are capable of playing sleep sounds overnight. Voice requests to control Sonos and play music will likely fail. Often, power cycling your cable modem or router is enough to resolve connectivity problems, but sometimes its necessary to contact your ISP. Have you established that everythings okay with your network access? Is Amazon waging war on the BBC? Spotify, and to a lesser extent, Amazon Music are two of the main culprits. If you want to see an indicator of Wi-Fi strength, youd have to go into your Echos settings and go through the steps as if youre changing your Wi-Fi. Please note that all comments go into a moderation queue (to prevent blog spam). Your WiFi may be affected by interference which would cause 2.1/ Open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable'; 2.2/ Ensure that you don't have multiple Amazon accounts logged into different Apps on your device, as this can confuse the Amazon Authorisation. When resetting the second-generation of the Echo and the Echo Dot, heres what youll do: Press and hold the Microphone Off and Volume Down buttons at the same time for about 20 seconds until the light ring turns orange and then blue. That can be a good thing since that leaves the 5GHz unburdened. Check out these TechJunkie articles: Here are the answers to more questions about your Echo devices. On that screen, youll see devices available for you to connect to via Bluetooth. On the next screen, tap on Disable Skill. This is one of the most common reasons that your Echo has to keep buffering your music, or it stops altogether. Sadly, I am having exactly the same problem with the same radio station again. Under investigation, Listeners hearing Red Button broadcast after launching BBC Sounds TV app, BBC Sounds ), & Other Smart Home Updates, Ring Device Health Says That Voltage Is Too High (Danger!), 11 Reasons Why Smart Thermostats Are Pointless, How To Tell If Someone Is Watching The Wyze Cam Live Feed. Check to see if there are any updates available for your Alexa and Pandora apps. If I ask it to resume, it starts from the first song again. Some options include: Deleting and re-downloading the title Sometimes the download may have been incomplete or corrupted. When you find it, click on the Skill. https://voicebrew.com/alexa-radio/#:~:text=To enable the myTuner Radio,tap/click the Enable button. WebOpen Settings, and then tap Apps. Youd simply connect an aux cable to the aux port on your Echo, as well as the aux port on your mobile device. Can it be that this echo plus device simply failed? Like apps, skills give Alexa the This is one of the most common reasons that your Echo has to keep buffering your music, or it stops altogether. But what if it doesnt work? I have a multi speaker setup (PlayBase, Sub, two Sonos Ones). This functions much like Bluetooth does, except that youll be using a wired connection versus a wireless one. Terms of Use | Then turn on the Wi-Fi on the other devices. Keep in mind that router signals spread horizontally and downward from the source, so the higher you move the Echo and the router, the better. One way many people use it is for playing music. Another slightly less popular way to play music via your Echo is an aux cable. To perform the reset on the first-generation Echo and Echo Dot devices, you will need a tiny tool: a paper clip, an earring, a needle, or very thin scissors. How do you get Alexa to play continuously? 2) The song you are trying to play is incompatible with The most recent device Turn on the Echo device so it can be the first to reconnect to Wi-Fi. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. So, whats causing this issue and how can you fix it? No matter which app store you use, make sure to keep the Alexa app up to date. We apologize for the If youd like to join in, please sign in or register. WebConnect to your router's 5 GHz channel. Here on Smart Home Point, she shares her knowledge with the world in hopes itll help you create and maintain your smart home. This can be caused by loud noises or by other devices that are using the same frequency as the Echo. How did you resolve the problem? For Android users, youll go to the Google Play Store. Why am I unable to access BBC Sounds on Alexa even after linking my account? Force close everything, then reopen the Alexa app. When using these streaming services, users have complained that their music stops every few songs, but eventually resumes. Alexa will play music for about an hour before turning off. This may be able to fix some glitches that happen with music playback. ), Heres Why Amazon Echo & Alexa May Soon Be Subscription Only. Yes, Alexa can play music for sleeping. You can set for example a default music library or a Go to Settings, then tap on the Wi-Fi section. One possibility is that your WiFi connection is not strong enough to support streaming music. In cases like these, it may be best to reach out to Amazon for further assistance. If thats whats happening, there may be little you can do in this case. If theres still no connection, theres a possibility that youll have to contact your Internet Service Provider for technical support. My Echo plus worked flawlessly for a couple of years. Related Reading: Echo Show Song Lyrics Not Showing Or Being Really Buggy. So what gives, and how can you fix it? However, if you dont have Guard Plus and need help troubleshooting your Echo, visit the Amazon help webpage for more options. Other times it plays up to 50 songs on my list, but it always gets to Alexa saying " having problem playing pandora lisit". | Voice commands to Alexa work perfectly. Not on Tunein on tablet or smartphone or even PC, just from Stupid Alexa. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Open the Alexa app and go to Devices > Echo & Alexa > Your device > Bluetooth devices. The first step is to check your internet connection. Just make sure that you add the music to a custom playlist first so that it will keep playing all night long. WebAlexa keeps cutting out when playing the radio because of a possible weak Wi-Fi signal, too many devices sharing the internet, a slow connection to your ISP service provider, or a blocked router port. Once youve connected the Skill, you can go to the Entertainment section of the Alexa app. teied all the usual reconnected numerous times but every day it loses its connection and the only solution is switch off and. Why do BBC Sounds streams stop or cut out when listening on my Alexa device? Go to the Amazon Music app, tap, and hold the app icon. Being the Alexa app is the brains behind the Echo, its important to check on any updates that the Alexa app may need. Choose from one of the available options. For more information please visit our Service Status Page. But, how long will Alexa play music before turning off? (and many of them will also play your Bluetooth phone, same as the speakers). Note: Connection to your router's 5 GHz channel isn't applicable with Amazon Tap. Thanks! Save my name, email, and website in this browser for the next time I comment. Amazons help isnt at all helpful on this one! Do not hesitate to contact Amazon customer service. TuneIn in the UK is now geoblocking the majority of radio stations based outside the country. If the music has just started playing and is at a low volume, Alexa will play music for longer. Wait for about 30 seconds, then turn the If your Echo isnt letting you do that, youre no doubt frustrated! Here are a few tips on how to keep Alexa playing music all night. Connected TV The Entertainment section is where youll find your recently played music, as well as other options for music and podcasts. These are not stubborn problems, and the following steps will guide you on the same. i have other echo devices that still work flawlessly which tells me the wi fi is fine. Reading this thread reinforces my sceptical view of gadgets which offer technology for the sake of it. You can ask her to play a song, a station, or a playlist. If the Alexa app needs to be updated, youll see it under Apps that need to be updated. 5GHz guarantees a stronger and more stable connection (if the Echo is close enough to the router, of course). Its no secret that Alexa is a fantastic personal assistant, but did you know that she can also keep you entertained all night long? Checking on your Wi-Fi strength varies depending on which Echo you have. Ease this congestion by turning off Wi-fi on devices youre not currently using. Please try again in a few minutes. Simply say, Alexa, pair for it to become visible to the device youre trying to connect from. If the music has been playing for a while and is at a high volume, Alexa will turn off sooner. If youre not sure whether your Alexa device can play sleep sounds all night, check the devices user manual or contact the manufacturer. If youve tried all of these troubleshooting steps and youre still experiencing issues, contact Amazon support. On the Echo Show, you can tap the Play/Pause as well as Next song buttons. If youre using your mobile device via Bluetooth to connect to your Echo, this may be a cause. Once youve moved the devices closer to each other and reduced the distance, the signal should improve, and so should your music playback. This may increase battery usage, but the app will continue running and playing sound until you stop it. Does anyone know what a flashing blue light means? Believe it or not, baby monitors and microwave ovens can significantly interfere with your Wi-Fi. Trying another device if possible Youll have to resolve your Echos connection issue before you can use it reliably. Then, tap on the Skill that you want to disable. For an Echo Dot, its a little trickier, as the Alexa app doesnt readily display the strength of the network youre connected to. If you have any further questions, feel free to reach out to us. It might be that your internet connection is too slow and doesnt have enough bandwidth for streaming audio, or that the connection is flaky and experiencing excessive packets loss. If you want to use your mobile device with Bluetooth, try to keep it line-of-sight. She will start playing the songs in the playlist and will continue to play them until the playlist is finished. Finally, ask Alexa to play the playlist for you. Unrestricted: The app will be permitted to run in the background without any restrictions. Here's how you can make your Echo stop talking so much, too. Smart speaker Amazon Echo Alarm Is Unreliable (Its Too Quiet Or Doesnt Go Off! Keeping them close together on an elevated spot in your house would be perfect. Still, choosing the right channel should be up to you since both options have advantages. | Wi-Fi connectivity issues can cause media and music to buffer or not play. But, with every problem, there is (usually!) Amazon Alexa users are reporting issues for the second straight week, with reports that Echo devices have stopped playing BBC radio stations. Next, ensure your internet Your email address will not be published. It seems @alexa99 is having problems playing BBC radio stations and rather than just saying "Alexa, Play Radio 6" you now need to say "Alexa, ask BBC Sounds to play Radio 6". pic.twitter.com/CNXsPOfeuw. WebAlexa Echo Show keeps disconnecting from the Bluetooth speaker because of outdated software on the Echo, interference from other devices, or an incomplete charging of the If the Echo cant connect to the internet, it wont be able to play music. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. Or even more frustrating, what if the device is continuously disconnecting and reconnecting? You would simply go into your Devices Settings, then to Bluetooth. Please use the Sonos app. If that doesnt work, go down the list until the problem is solved. You might also consider setting up a dedicated Wi-Fi network for your Wi-Fi devices, or moving a bunch of devices to a non-Wi-Fi setup such as using Philips Hue bulbs and the Hue Bridge. If you want to listen to a specific sleep sound, you can say, "Alexa, play [sleep sound name]." Youre entire article speaks to obtaining a connection, yet the issue in the headline is about it continually losing a connection. Sorry, we're still checking this file's contents to make sure it's safe to download. Skills may also need updating or may need to be uninstalled, then reinstalled. So I have to manually restart the routine in order to play the radio again. If you tried the solutions above and came to the conclusion that your Echo needs replacing, check to see if your device is still covered under Amazons warranty. WebRestarting your internet router is also a good step to try, and making sure your router's software is up to date. Save my name, email, and website in this browser for the next time I comment. Here are some useful tips for solving your Echos connectivity problems. Your router may use both security protocols, WPA (Wi-Fi Protected Access), andWPA2 (Wi-Fi Protected Access II). Switch Wi-Fi networks, if possible. We'll send you an e-mail with instructions to reset your password. Im Tristan Perry, the guy behind Smart Home Point. The problem is that it stops after one song. For example, the Echo Dot does not have a built-in speaker, so you may not be able to hear the sleep sounds if youre using the Dot in a bedroom. Theyll be able to help you determine the root of the problem and may be able to provide a solution. Always losing connection, getting that red ring saying its having a problem whereas my 1st gen Echo has been flawless. Once youve done that, you can then ask Alexa to play your favourite radio station by saying something like, "Alexa, play BBC Radio 1.". The first is through the Alexa app. Read more. Tap on the Echo of your choice, and your device will connect. The more devices that are using the same network, the more the Wi-Fi signal has to spread its bandwidth, resulting in slower speeds. Peer-to-peer or hotspot networks cannot run these bands and standards. Web6 Main Reasons Why Your Alexa Might Stop Playing Music 1) Your Alexa device is not connected to the internet. But, unfortunately, problems streaming your favorite music or podcasts may sometimes occur. You can then say, Alexa, ask BBC Sounds to play Radio 1, for example, and listen to BBC stations through your smart speaker as normal. This option offers greater freedom when playing your music because now you have app-specific actions available to you like replaying a song or going back to the previous song. On the next screen, youll see the network youre currently connected to, as well as other available networks. Some users describe this issue as being specific to certain music streaming services. Playing radio or music on a smart speaker is one of the most basic functions Alexa provides, which is why it can be very frustrating when it stops playing in the middle of a listening session. 1. WiFi Connectivity Issues In the App Store, you can also go to your account icon in the top, right-hand corner of the screen. Like any other customer service, they will probably test your patience by politely asking you to repeat all the steps youve already taken. Music is how many of us get through our day.

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